ICStore FAQs

There may be a reason for your error other than the actual functioning of our store or website as well. If you are using a dial-up connection, errors will be more prevalent because of the many features on our site. The speed of a dial-up connection, in most cases 56K, is slow and may make it difficult to load our site pages or process a request once you select a menu item, this results in what is known as time-outs and the system will deliver an error message because it didn't get the information in a timely matter.

Some visitors have a problem following the flow of the pages and menus. If you do have a problem we would really appreciate your bringing it to our attention. Please include your browser type and method of connecting to the internet in your email and an adequate description of your problem sending this to the attention of our webmaster(you will find this contact in our list of contacts). We greatly thank you in advance for noting this to us.

Our store software use cookies to process orders and to track your shopping cart additions and deletions. Please be sure you have session cookies enabled in your browser and have intelcosmet.com added as an accepted site. If cookies are disabled you can receive errors while shopping on our site or the cart will not add or remove items properly. Check that your browser has java enabled. Having java and session cookies enabled will resolve most of the errors you could possibly receive in our store. If using paypal and an error is received, verify your paypal account and information that you provided when creating your account. We use dual layer 128SSL protection that is applied at checkout to ensure your privacy and our security. (Dual layer means first 128SSL is provided on our side as well as that of PayPals own SSL security if using PayPal as your payment choice)